Support/FAQ

Satisfaction Guarantee

The manufacturer guarantees that product you ordered will arrive in new condition, be free of defects and will properly fit the vehicle for which you ordered. If your item fails to meet the criteria above an exchange can be made for the item for no additional charge. If we carry no suitable replacement, i.e. the product has been discontinued, there is no size that will effectively fit over the vehicle, or other similar circumstance, we will reimburse you for the price the product (this does not include shipping). Occasionally we will issue a free replacement order without requiring you to return your original item to expedite the return process. In the event you are issued a free replacement order you will not be able to return that item for a refund.

Return Terms and Conditions

All returns which do not qualify under the Satisfaction Guarantee above are subject to the terms and conditions set forth below:

  • Returned merchandise cannot be dirty or used. It must be in new, unused, resellable condition.
  • We are not responsible for items returned without prior authorization. You must obtain a return authorization (RMA) before you return an item. A restocking fee will be applied to returned merchandise received without a return merchandise authorization (RMA).
  • Replacements are shipped upon receipt of your return item.
  • Refunds for unused, non-custom items are for the item only.
  • Shipping charges are non-refundable, and customers are responsible for shipping the product back.
  • We are not responsible for failed delivery due to circumstances beyond our control. We provide you with tracking information emailed to you automatically once your order ships. Please contact FedEx with your tracking number to resolve any delivery issues.
  • On an approved return,  an RMA number will be issued. These RMA numbers are valid for 30 days. All returns must be received within 30 days of delivery and have a valid RMA number and are subject to inspection prior to processing.
  • Photographs may be asked of any return to help back up and expedite a claim. There will be no pre-paid shipping labels given for sizing issues without a photo of the cover on the vehicle.
  • If a package is deemed undeliverable or refused and it is returned to us, we reserve the right to charge the customer for all shipping fees and a 20% restocking fee.
  • All exchanges are final. No products that have been received as an exchange are allowed to be returned.

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